Abstract: This paper traces out a heterogeneous network of humans and non-humans involved in the identification and banning of a single vandal in Wikipedia.
Recommended citation: Geiger, R. Stuart and David Ribes (2010). “The Work of Sustaining Order in Wikipedia: The Banning of a Vandal.” In Proceedings of the 2010 ACM Conference on Computer-Supported Cooperative Work (CSCW 2012). New York: ACM Digital Library. http://www.stuartgeiger.com/papers/cscw-sustaining-order-wikipedia.pdf