Published in Wikipedia: A Critical Point of View (in press): I describe the complex social and technical environment in which bots exist in Wikipedia, emphasizing not only how bots produce order and enforce rules, but also how humans produce bots and negotiate rules around their operation.
Published in Proceedings of HICSS 2011: We detail the methodology of .trace ethnography., which combines the richness of participant-observation with the wealth of data in logs so as to reconstruct patterns and practices of users in distributed sociotechnical systems
Published in Proceedings of CSCW 2010: This paper traces out a heterogeneous network of humans and non-humans involved in the identification and banning of a single vandal in Wikipedia.
Published in gnovis 10.1: Habermasians have been debating about the role of the Internet in the public sphere, but they have all taken for granted the highly-automated software infrastructures that mediate our knowledge of the blogosphere.
Published in Proceedings of WikiSym 2009: A short paper showing the recent explosive growth of automated editors (or bots) in Wikipedia, which have taken on many new tasks in administrative spaces.