I describe the complex social and technical environment in which bots exist in Wikipedia, emphasizing not only how bots produce order and enforce rules, but also how humans produce bots and negotiate rules around their operation. After giving a brief overview of how previous research into Wikipedia has tended to mis-conceptualize bots, I give a case study tracing the life of one such automated software agent, and how it came to be integrated into the Wikipedian community.
Have you done historical bibliometric analysis of a scientific field or topic area and found that there is a massive increase in research articles after 1990? Are you using ISI’s Web of Science and searching by topic or keyword? If so, don’t make the same mistake I did: these results aren’t because of some sea change or paradigm shift, but rather result from a poorly-documented shift in how ISI began indexing articles after 1990.
With the help of my advisor, Dr. David Ribes, I recently got a chapter of my master’s thesis accepted to the ACM conference on Computer Supported Cooperative Work, to be held in February 2010 in Savannah, Georgia. It is titled “The Work of Sustaining Order in Wikipedia: The Banning of a Vandal” and focuses on the roles of automated ‘bots’ and assisted editing tools in Wikipedia’s ‘vandal fighting’ network.
Abstract: In this paper, we examine the social roles of software tools in the English-language Wikipedia, specifically focusing on autonomous editing programs and assisted editing tools. This qualitative research builds on recent research in which we quantitatively demonstrate the growing prevalence of such software in recent years. Using trace ethnography, we show how these often-unofficial technologies have fundamentally transformed the nature of editing and administration in Wikipedia. Specifically, we analyze „vandal fighting‟ as an epistemic process of distributed cognition, highlighting the role of non-human actors in enabling a decentralized activity of collective intelligence. In all, this case shows that software programs are used for more than enforcing policies and standards. These tools enable coordinated yet decentralized action, independent of the specific norms currently in force.
Jimmy Wales speaking at the conference keynote, by GreenReaper, CC BY-SA 3.0
A few months ago, I had the pleasure of presenting at the first (hopefully annual) WikiConference New York, sponsored by the Wikimedia New York City chapter with assistance from Free Culture @ NYU and the Information Law Institute at NYU’s law school. I know that I am atrociously late in writing this post, but I’m not really writing it for the Wikipedians out there. Rather, the WikiConference was an interesting experiment that seemed to apply Wikipedia’s philosophy towards editing to a conference, resulting in what the organizers called a “modified unconference.” Continue reading …
This is a tentative article-length introduction to my thesis on Wikipedia. It is an attempt to analyze Wikipedia from an interdisciplinary perspective that tries to make problematic various assumptions, concepts, and relations that function quite well in the “real world” but are not well-suited to studying Wikipedia. I begin by talking about the nature of academic disciplines, then proceed to a detailed but sparse review of certain prior research on Wikipedia. By examining the problems in previous research within the context of disciplines, I establish a tentative methodology for a holistic study of Wikipedia. Continue reading …