Snuggle: Designing for efficient socialization and ideological critique


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Abstract: We worked with a coalition of Wikipedians to design, develop, and deploy Snuggle, a new user interface that served two critical functions: making the work of newcomer socialization more effective, and bringing visibility to instances in which Wikipedians’ current practice of gatekeeping socialization breaks down. Snuggle supports positive socialization by helping mentors quickly find newcomers whose good-faith mistakes were reverted as damage. Snuggle also supports ideological critique and reflection by bringing visibility to the consequences of viewing newcomers through a lens of suspiciousness.

Recommended citation: Halfaker, Aaron., Geiger, R. Stuart., and Treveen, Loren. (2014). “Snuggle: Designing for Efficient Socialization and Ideological Critique.” In Proceedings of the 2014 ACM Conference on Human Factors in Computing (CHI 2014).